The Informational Services Section consists of highly skilled Records staff that greet the public at our front counter and facilitate both incoming and outgoing reports. A Crime Free Housing program serves as a liaison to landlords and property owners to advise them about safety measures and neighborhood incidents in order to reduce crime and improve external communication.
The Community Engagement Section consists of specialists who work very closely with the certain segments of the community. A Communications Coordinator supervises a full staff of 24/7/365 telecommunicators who answer 9-1-1 calls and non-emergency incoming calls for the entire city. The telecommunicators then dispatch both the Police and Fire Departments and coordinate the appropriate response to incoming calls for service. In addition, telecommunicators monitor surveillance cameras, alarm panels, and weather conditions to provide security for our first responders and the community.
The Community Engagement Section also includes three School Resource Officers who work in the DeKalb elementary schools, middle schools, and high school. The School Resource Officers interact with young people every day, serving as mentors to the students and assisting with problem solving and security functions. Parents, teachers, and school administrators also interact with the School Resource Officers to help provide a positive and safe school experience.
The Community Engagement section includes social workers and officers who have been trained in the Crisis Intervention Team concept, helping connect social services to those in need of personal assistance, addiction remediation, or behavioral or mental health service provision.
The DeKalb Police Department has multiple CSOs who specialize in a variety of different tasks. Three of our CSOs are specially trained to manage the Evidence Section and serve in court security and liaison functions. There are also additional CSOs who serve provide assistance to the Patrol Division by handling non-criminal incidents and assist with administrative tasks.